Product related Services

Beyond Technical Support, Spirit IT offers various other services for end-users and integrating partners.

In most cases we work together in a close relationship with the end-user, in order to assist with the design and implementation of metering products at their flow metering and supervisory computer systems.

We have a policy of effective support, ensuring you to have your challenge with Flow-X or eXLerate adequately solved. You can reach us at office hours (GMT+1) at +31 40 23 69 445.

While for some system integrators or end-users it is sufficient to just familiarize with our products and software in a training course, others may require further assistance. We are able to fit your needs.

Technical Support

Our Technical Support team is available for systems that are up-and running in the field, and varies from assistance over the phone through on-site assistance, mostly handled by our integrating partners or with our direct help. We know that keeping your metering station up and running is a vital task!

Our Technical Support team can be easily reached via email (TechSupport@spiritit.com), or via telephone during our office hours (GMT+1) at +31 40 23 69 445.

More support

Our other services range from customized multi-day training sessions through fully outsourced configuration of flow computer applications or system implementations including flow- and supervisory solutions.

We guarantee to deliver 100% working solutions, in which each component is fully integrated with the field equipment.

If you have challenge with your own configured measurement/control application using our products, we are more than willing to think along with you about the best possible solution, convinced as we are that the best advertisement for us is a happy customer.

For those customers requiring field-service support, we offer a variety of adequate field services for many countries jointly together with our local business partners.

Training programs

Spirit IT offers a wide variety of training possibilities, ranging from basic HMI design and configuration and basic flow computer operation and configuration through advanced application and metering. These trainings are organized from our office, or alternatively, at your own premises.

For more information on our training program, please click [here].

Engineering support

Engineering assistance includes the following:

• Flow computer engineering assistance
  When additional flow computer engineering is required, beyond the ready-to-run applications which are already shipped with each flow computer, we offer additional configuration & testing based on user specifications.

• Field Support Services for End-Users

Spirit IT is an independent company and supplies the eXLerate SCADA/HMI software platform and Flow-X flow computers to the international oil & gas market, usually through system integrators. In addition, we offer adequate appertaining support services directly to end-users when needed.

We have supported our products in the past and present and are committed to continuously support our products in the future with product improvements as well as with engineering related services with our dedicated team of software engineers and metering specialists.

These services are available for ALL system integrators and ALL end-users. We cooperate our field service program together with our local partners for adequate technical services for optimized cost.

• Typical product engineering services for System Integrators
  It is our core competence to provide our system integrating partners with typical and complete turn-key automation solutions, in which we integrate eXLerate based software with our Flow-X series of flow computers and other third-party products.
  
  When required, we can further help you with product services including overall design, detail design, application engineering, in-house testing, Factory Acceptance Test, on-site support, training and after care.
  
  Once the complete solution for your business model has been successfully implemented in such a 'typical' application, other applications are based on this typical implemented solution, in which reusability plays an important and cost effective role. The result for your company is a significant reduction of development cost for your future systems.

• Additional services
  Our other services include feasibility studies, trouble-shooting, custody transfer metering training, product training, international commissioning, and detail design.